Stanley Richardson, explains how the Commercial Window Group can lower costs and make commercial window and door supply run more smoothly for house builders and social housing providers.
What is the Commercial Window and Door Group?
SR: “The Commercial Window Group is made up of a network of specialist and expert new build and commercial window and door installers. Companies admitted to the scheme have to hold all relevant accreditation and deliver works to agreed minimum specifications.
“The Windows and doors we supply are manufactured exclusively by the Emplas Group, one of the UK’s largest window and door fabricators, with more than four decades expertise of supply into the commercial sector.
Which products does the Commercial Window and Door Group supply?
SR: “We manufacture next generation energy efficient windows in leading systems from Profile 22, one of the UK’s most widely specified window and door systems.
“These are manufactured in casement, flush casement, fully reversible and tilt-and-turn options.
“We also manufacture and install PatioMaster Inline Sliding Patio Doors and Doorco composite residential entrance doors.
“Our window and door ranges are also available with Kubu smart-locking technologies as standard.”
How is the Commercial Window and Door Group different?
SR: “We manufacture windows and doors to exacting standards but the biggest point of difference is service and our model of delivery.
“The windows and doors that we supply are fitted by our network of independently accredited delivery partners.
“Each an expert in their own right, they have a proven track record of delivery, service and support, in commercial window and door specification and installation, including national housebuilder referrals.
“This allows national housebuilders to partner with regional experts, nationwide. At the same time regional housebuilders also benefit by working with a commercial window and door supply partner who knows and understands local site conditions.
“A further advantage for national housebuilders is that they can develop a single specification across sites in different regions, reducing complexity.”
What services does the Commercial Window and Door Group offer?
SR: “In additional to manufacture and installation, we offer a full specification design and support service.
“The Commercial Window Group has one of the UK’s most experienced technical support teams and can support the specification process including maximizing value, SAP ratings, wind and barrier loadings, as well as u and g-value calculations.
Members of the Commercial Window Group are fully qualified to survey, estimate, take off, schedule and install windows and doors into commercial schemes.
This includes survey and quotation, attendance at pre-start meetings, site audit and inspection, call-off qualification, supply and installation, CML commissioning, regional remedial service and dedicated fully managed aftercare, and customer care support including end-user operational and maintenance guides
What are the other advantages for housebuilders and social housing providers who partner with the Commercial Window and Door Group?
SR: “The other big advantage for housebuilders and social housing providers is that we offer fixed pricing for 12-months from placement of order.
“This simplifies the budget setting process and gives housebuilders who can build their budgets on stable and predictable costings for new build windows.
“The other instant win is that the supply chain is vertically integrated and completely transparent.
“In addition to a 10-year guarantee on profile and glass and two-years on hardware, the Emplas Group underwrites product installations by Commercial Window Group installation partners.”
Does the Commercial Window and Door Group offer remedial support?
SR: “Yes – absolutely. We offer dedicated aftercare support, pre and post-occupation, through our unique regional aftercare engineer service.
“Our highly professional remedial engineers are committed to the highest levels of service, resolving problems but taking care not to create new ones in the process.
“We provide regular communication with the housebuilder and social provider and the end-user, making sure that they remain informed throughout the remedial process, including regular contact and service updates.
“This includes a priority call out system – our regional remedial model means that we aim to get to urgent requests to make homes secure or where homeowners or end users are vulnerable within 24 hours; contact with all clients within one working day (dependant on client availability); with remedial/repair works carried out within 20 days of notification, subject to product availability. “
Concluding thoughts
SR: Commercial window supply tends to be price driven but that creates unseen costs on site – and ultimately – in reputation.
We believe it’s time for a re-set. We’re recognise the importance of price point but also the importance of service, support and ultimately product quality.
Completely transparent, vertically integrated, and combining national overage with expert regional delivery, the Commercial Window Group simplifies the commercial window and door supply chain.
Fixed prices on orders for 12-months and product guarantees underwritten by the manufacturer bring new stability and confidence to what has historically been a highly volatile part of the new build and social specification supply chain.
For more information on the Commercial Window Group’s next generation high performance window and door ranges and our regional delivery partners call 0800 254 5757 or email [email protected]
