Commercial Window Group regional partner, Chapel Glass, puts strong client relationships and a specialist approach at the heart of its enduring success.
Established more than six decades ago in Wordsley, Stourbridge, new-build specialist and Commercial Window Group member, Chapel Glass, has stood the test of time. Founded by brothers, William and Christopher Carroll, in 1964, the window and door supplier expanded into the commercial market in the mid ‘70s.
Working with all the major housebuilders, Chapel supplies and fits windows and doors to construction schemes throughout the Midlands. Operating solely within the new-build sector, the family-run firm prides itself on its extensive expertise and solid working relationships forged with housebuilders over decades of collaboration.
“We’ve been around the block and a lot of the site managers swear by us. I think the fact that we’ve been working with the same housebuilders for all these years speaks for itself,” says Andy Carroll, Director, Chapel Glass.
With Andy’s father, Christopher, still at the helm after more than 60 years and a dedicated team of long-serving staff, Chapel’s unrivalled experience and knowledge of the ever-changing construction landscape remains a constant benefit to its customer base.
“We’ve been dealing with some of our clients for 30-odd years,” says Andy. “We’ve got really good relationships with some of the site managers, to the point where they only want to work with us. They’ve even fallen out with buyers over it in the past, because we’re not always the cheapest!”
Unlike window and door suppliers who serve retrofit as well as new-build markets, Chapel’s specialist approach translates to a deep-rooted understanding of housebuilder’s needs, from navigating building regulations and energy performance targets to hitting strict deadlines and cost controls.
The company has delivered successful installations on sites large and small, working with household names including Barratt, David Wilson, Taylor Wimpey, Bellway, and Vistry Group, as well as numerous regional housing associations.
This singular new-build focus, combined with regional expertise in the area it serves, means Chapel offers a depth of insight that few can match when it comes to delivering new-build projects in the Midlands.
“New-build is our bread and butter,” says Andy. “It’s the only thing we do, and as a result, we bring unmatched sector expertise and experience that you won’t find elsewhere.”
As part of the Commercial Window Group, Chapel’s unique perspective is backed by quality products from a trusted, reliable, supply chain and a comprehensive end-to-end service model. Designed specifically for the new-build and commercial sectors, it encompasses everything from the pre-build tender process to installation, project completion, aftercare and beyond.
As a founding member of the Commercial Window Group, Chapel manufactures, supplies and fits, next generation energy efficient windows in leading systems from Profile 22, one of the UK’s most widely specified window and door systems. This includes casement, flush casement, fully reversible and tilt-and-turn options.
It also supplies PatioMaster Inline Sliding Patio Doors and Doorco composite residential entrance doors, while window and door ranges are supplied with Kubu smart-locking technologies as standard.
In a sector where trust is earned and reputation is everything, Chapel Glass stands out as one of the Midlands’ most experienced and dependable fenestration specialists. But despite this, Andy maintains that it’s all about teamwork; a modest, down to earth attitude which perhaps explains the company’s enduring success.
“I’m proud of the partnerships we’ve maintained over the years because, at the end of the day, we’re all on the same team,” he confirms. “When the Pride in the Job awards are won for good work on site, we are a part of that. They might not be the biggest accolades in the world but when that’s recognised, we know we’re doing something right.”
The Commercial Window Group is a regional network of new-build and commercial window and door installers. Products supplied by Commercial Window Group members are manufactured exclusively by its parent company, the Emplas Group. As one of the largest window and door fabricators in the UK, the Emplas Group brings more than four decades of expertise and supply into the commercial sector.
For more information on the Commercial Window Group’s next generation high performance window and door ranges and our regional delivery partners call 01234 567890 or email [email protected]
